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Quality and Productivity Commission

   
 

Plain Language Initiative

The County’s Quality and Productivity Commission launched a “Plain Language Initiative” campaign to promote the use of Plain Language. Plain Language is communication your audience can understand the first time they read or hear it. The purpose is to improve customer service and reduce costs.

Written material is in plain language if your audience can:

    Find what they need;

    Understand what they find; and

    Use what they find to meet their needs.

   
   
  International Plain Language Day
   
 
 

The Quality and Productivity Commission embraces “Plain Language” in all aspects of government. Six years ago, the Commission launched a countywide initiative to promote the use of clear communication to the public. Using plain language principles saves time, money and allows the public easy access to quality services.

   
 

The shift to plain language required a new way of thinking and communicating. Through the use of surveys, training, software, websites, articles and posters, the Commission has succeeded in initiating change in the embedded County culture. The Commission has been recognized for its efforts with a 2010 CSAC Challenge Award.

   
   
  2010 CSAC Challenge Award
   
 

The California State Association of Counties honored the Commission with the “2010 Challenge Award” for the Plain Language Initiative.

   
 

CSAC “Simply Speaking” Executive Summary

   
   
 

Plain Writing Act Guidelines

The Commission’s “Plain Language Initiative,” under the leadership of Commissioner Jaclyn Tilley Hill, has long supported the recently passed Plain Writing Act. Guidelines for complying with the Act can be found at www.whitehouse.gov/sites/default/files/omb/memoranda/2011/m11-15.pdf

   
 

Informational Links:

   
 

Ten Things You Need to Know About Plain Language

   
 

Plain Language Posters

   
 

Basics of Plain Language Booklet

   
 

Plain Language Tip Sheet

   
 

Plain Language Training Handbook

   
 

The Write Stuff for Quality

   
 

Plain Language Power Point Presentations

   
 

Disclaimer: Notice of Leaving County Website: Please be advised that clicking on some of the links below will take you to websites that are not maintained by the County of Los Angeles and may contain commercial advertising. The County of Los Angeles does not endorse or support any of the advertising that may be contained on these sites.

   
 

http://plainlanguage.nih.gov

   
 

www.plainlanguage.gov

   
 

www.impact-information.com

   
 

http://www.centerforplainlanguage.org/

   
 

http://www.customercarewords.com/webinar-previous.html